Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days within the US and 7-14 business days for international orders. Processing time is 1-2 business days before shipment.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express shipping delivers within 2-3 business days in the US and 3-5 business days internationally.
Which countries do you ship to?
We currently ship to over 50 countries worldwide. During checkout, you'll see if we deliver to your location.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, undamaged jewelry with original packaging. Personalized items are final sale.
How do I initiate a return?
Please email our customer service with your order number and reason for return. We'll provide return instructions and a prepaid label when applicable.
Product Care
How should I care for my jewelry?
Store pieces separately to prevent scratching. Avoid contact with water, chemicals, and perfumes. Clean with a soft, dry cloth. Silver pieces may require occasional polishing.
Are your products hypoallergenic?
Most of our jewelry is made with nickel-free materials. Products marked "hypoallergenic" use surgical-grade stainless steel or sterling silver.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and never store your full payment details on our servers.
Custom Orders
Do you offer custom jewelry designs?
Yes, we accept custom orders for pendants, beads, and figurines. Please contact us with your specifications for a quote.
Can I request specific gemstones?
Many of our pieces can be customized with alternative gemstones. Availability depends on current inventory.